Our Commitment to Privacy
The terms: “Show”, “Venue”, “Website”, “Events”, “Festivals”, “us” or “we”, unless otherwise indicated, refer to Another Planet, this Website or an Another Planet Affiliate, and any Another Planet application (“App”) or an App of an Affiliate that exists or may be developed. The terms “you”, “your” or “customer” refer to the user or viewer of this Website or customer of Another Planet, or of one of Another Planet’s Affiliates, Venues, Events or Festivals.
Summary of Rights
If you ever have any questions about how we use and store your personal information, you can submit those questions to us at: (1) For any Another Planet Show, Event, Venue or Festival, including, without limitation, the Bill Graham Civic Auditorium, the Greek Theatre or the Fox Theater: email us at: [email protected] or telephone us at: 510.548.3010 (2) for the Independent: email us at: [email protected] or telephone us at: 415.771.1421.
- We do not and will not sell your data to any third-parties for their marketing or other purposes. We share your personal information only with certain of our third-party service providers (“Service Providers”) to carry out our business with you.
- You may request that we delete the personal information that you provided to us at any time by sending your request by email or phone, and we will delete it (unless there is a specific reason we need to keep it). (1) For any Another Planet Show, Event, Venue or Festival including, without limitation, the Bill Graham Civic Auditorium, the Greek Theatre or the Fox Theater: email us at: [email protected] or telephone us at: 548.3010 (2) for the Independent: email us at: [email protected] or telephone us at: 415.771.1421.
- You may opt out of receiving marketing e-mails or the use of your personal data by us for direct marketing purposes. To opt out of the use of your personal data for this purpose, contact us by email or phone. But if you opt out, you may miss out on offers or events. (1) For any Another Planet Show, Event, Venue or Festival, including, without limitation, the Bill Graham Civic Auditorium, the Greek Theatre or the Fox Theater: email us at: [email protected] or telephone us at: 548.3010 (2) for the Independent: email us at: [email protected] or telephone us at: 415.771.1421.
- Up to twice a year, you may ask us about the personal information that we collect and store, by contacting us at the following phone numbers or by emailing us at [email protected] (1) For any Another Planet show, event venue or festival including the Bill Graham Civic Auditorium, the Greek Theatre or the Fox Theater: telephone us at: 548.3010 (2) for the Independent: telephone us at: 415.771.1421.
- We do not, and have not, sold or disclosed customers’ personal information for any purposes to anyone.
- You cannot object to our sharing your information with our Service Providers, such as credit card processors, to facilitate your transactions, but be assured that our agreements with those providers prevent them from using your personal information for any other purposes.
- You have a right not to receive any discriminatory treatment by Another Planet for the exercise of the privacy rights conferred by the CCPA.
Notice Of Collection
Who is Collecting Your Data?
Another Planet controls the data that is collected on the Website. You can contact us anytime at: (1) For any Another Planet Show, Event Venue or Festival, including, without limitation, the Bill Graham Civic Auditorium, the Greek Theatre or the Fox Theater: email us at: [email protected] or telephone us at: 510.548.3010 (2) for the Independent: email us at: [email protected] or telephone us at: 415.771.1421.
Categories of Information We Collect
We collect and store certain personal information about you at various points in order in the operation of our live entertainment business to provide you with products and services. As discussed further below, we are required to collect certain information from you such as your username, email address and other information required for the completion transactions with you. We also use this information and additional information we collect to customize our services to your preferences and provide you with products and services that we believe will appeal to you.
California defines certain categories of “personal information,” and whether or not we collect those categories is set forth in the following table, which provides summary descriptions of the types of information that may fall within these categories. Note that “personal information” does not include publicly available information from government records, de-identified or aggregate consumer information, or certain information protected under other laws governing items such as medical records, credit and financial information or a driver’s records. We collect information that falls into these categories directly from you and your electronic devices, as well as from other publicly available sources:
|Category||Examples of Types of Data||Do We Collect It?||Source of Information||Business Purpose||Shared with Third Party Service Providers||Sold to Third Party Service Providers or Other Third Parties|
|(A) Identifiers||name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, etc.||Yes||You or your devices||Communica-tions, marketing, transactions||Yes||No|
|(B) Additional Identifiers||telephone number, driver’s license or state identification card number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information||Yes||You or your devices||Communications, marketing, transactions||Yes||No|
|(C) Characteristics of protected classifications under California or federal law||age (if 40 and over), gender, marital status, race, national origin and other protected classes||Yes||You or your devices||Communica-tions, marketing, transactions||Yes||No|
|(D) Commer-cial information||records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||Yes||You or your devices||Communica-tions, marketing, transactions||Yes||No|
|(E) Biometric information||genetic, physiological, biological or behavioral characteristics, that can be used to establish individual identity such as fingerprints or facial recognition||No||Not Applicable (“N/A”||N/A||N/A||N/A|
|(F) Internet or other electronic network activity information||browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement||Yes||You or your devices||Communica-tions, marketing, transactions||No||No|
|(G) Geolocation data||location of your electronic device||Yes||You or your devices||Communica-tions, marketing, transactions||No||No|
|(H) Sensory data||audio, electronic, visual, thermal, olfactory, or similar information||No||N/A||N/A||N/A||N/A|
|(I) Professional or employment-related information||job history or performance evaluations||No||N/A||N/A||N/A||N/A|
|(J) Non-public education information||student education, financial or disciplinary records||Yes||You or your devices||Communica-tions,
|(K) Inferences||drawn from any of the information above to create a profile about a consumer||Yes||You or your devices||Communica-tions, marketing, transactions||Yes||No|
Why Another Planet Collects Your Information
We do not sell personal information of anyone and specifically from individuals under 16. If you inform us that we collected the personal information of a minor for which you are the parent or guardian and would like us to delete that information, we will take steps to delete the information at your request, subject to verification consistent with the right to delete discussed further herein.
We are required to provide your information to certain of our Service Providers in order to process orders for tickets and email management as discussed below. We also use the information that we collect for our marketing purposes. If you would like to opt out of our use of your information for marketing purposes, or to be removed from our email list, you may contact us by email. For Email: (1) For any Another Planet Show, Event Venue or Festival, including, without limitation, the Bill Graham Civic Auditorium, the Greek Theatre or the Fox Theater: email us at: [email protected] or (2) for the Independent: email us at: [email protected]. Even if you opt out, we may still send emails to you concerning specific transactions or other non-marketing related messages. Our Service Providers are not permitted to use your information for their own marketing purposes unless they have an independent relationship to you and have obtained your information from another source.
When you visit the Website, we also collect some basic non-personal information about you and your browser. Examples of such non-personal information that is collected include what type of browser and operating
system you are using, how long you remained on our Website and what pages you looked at while here. This non-personal information is anonymous and helps us understand how visitors browse our Website, so that we can make their shopping experience better. We do not make any efforts to identify you from this non-personal information. We use Service Providers for these services.
How Long We Keep Your Information
We will retain your information for as long as your account is active or as necessary to provide you services and to maintain a record of your transactions for financial reporting and compliance purposes. If you wish to cancel your account, please contact us by email. For Email: (1) For any Another Planet Show, Event, Venue or Festival, including, without limitation, the Bill Graham Civic Auditorium, the Greek Theatre or the Fox Theater: email us at: [email protected] or (2) for the Independent: email us at: [email protected]. We will keep your order history on file indefinitely so that we can always provide you with information on what you ordered previously unless you ask us to delete it.
Your Rights to Access or Delete Your Data
If you so desire, we will provide you with a copy of your account data or delete your account at your request. Up to twice a year, you may ask us whether we are collecting, storing, using, disclosing or selling your personal information, what categories and specific pieces of personal information of yours we are collecting and storing, the categories of sources from which our personal information is collected, the business or commercial purpose for collecting your personal information as well as with whom we may have shared your information with. You may request a copy of the personal information we have about you by contacting us at: (1) For any Another Planet Show, Event, Venue or Festival including, without limitation, the Bill Graham Civic Auditorium, the Greek Theatre or the Fox Theater: email us at: [email protected] or telephone us at: 510.548.3010 or (2) for the Independent: email us at: [email protected] or telephone us at: 415.771.1421.
If you request specific pieces of information, in order to verify your request you will need to provide a declaration which will be sent to you to be filled out and then you will be asked to send it to us via mail at:
Another Planet Entertainment, LLC
1815 Fourth Street, Suite “C”
Berkeley, CA 94710
United States of America
We will work diligently to respond to your requests and will provide you with a free response within 45 days.
If you would like us to delete your data, please contact us at: (1) For any Another Planet Show, Event, Venue or Festival, including, without limitation, the Bill Graham Civic Auditorium, the Greek Theatre or the Fox Theater, email us at: [email protected] or telephone us at: 510.548.3010 (2) for the Independent: email us at: [email protected] or telephone us at: 415.771.1421. Depending on the nature of the data that you request we delete, we may require you provide two or more data points that match the information in our file. Note that even if you request deletion, we may continue to retain and use information as may be authorized or necessary under California Law including for example to complete a transaction that we have pending with you. You have the right to request that we delete the personal information you provide to us and we will not discriminate against you for exercising any rights that you have.
We will verify your identity for purposes of such a request to delete or a request to know. If you have an account on the Website, we will verify your request for information through your account. If you do not have an account, we will verify your request depending on the nature of the request. If you request to know the categories of information, we will request that you provide two pieces of information that match our records, which may vary depending on the information we have on file. If you request to know specific pieces of information, we will require additional verification to match three pieces of information on file, as well as a signed declaration which we will provide to you. If you would like to designate an authorized agent to make such a request or your behalf you may do so by providing us with written permission of such authorization, or your agent must provide proof of a power of attorney.
If you would like us to delete your data, please contact us at: (1) For any Another Planet Show, Event, Venue or Festival, including, without limitation, the Bill Graham Civic Auditorium, the Greek Theatre or the Fox Theater, email us at: [email protected] or telephone us at: 510.548.3010 (2) for the Independent: email us at: [email protected] or telephone us at: 415.771.1421.
In order to ensure protection of your information from fraudulent requests, we may require you to provide us with additional information to verify your identity should you wish to access or delete your data. For your protection, in the event the requisite verification is not satisfied, we may deny the request for access to your account data or to delete your account.
Protecting Your Information
We make every effort to ensure that any data that we store about you is kept behind a secure firewall and is not accessible to the public in any way. Any sensitive information (such as credit card number) that we collect from you is encrypted either by us or by our Service Provider. We do everything in our power to protect user data offline as well by restricting access to information to only those employees who need the information to perform a specific job. All employees are kept up to date on our security and privacy practices and are aware of the importance of keeping customer data secure and safe at all times. We also outsource certain of our data processing operations to Service Providers as discussed below, and we have agreements with those Service Providers that require them to maintain security over your information.
Although we use our best efforts to protect the security of your information and our system, and we have agreements in place with our Service Providers requiring them to do the same, no transmission via the internet or storage of data can be guaranteed to be 100% secure. As a result of this and other factors beyond our control, we cannot guarantee the security of the information that you transmit to or through our Website. Therefore, you assume that risk by using the Website.
If you have any questions about the security of our Website, please feel free to contact us by email: (1) For any Another Planet Show, Event, Venue or Festival, including, but not limited to, the Bill Graham Civic Auditorium, the Greek Theatre or the Fox Theater: email us at: [email protected] or telephone us at: 510.548.3010 (2) for the Independent: email us at: [email protected] or telephone us at: 415.771.1421.
How We Share Your Information with Third Parties
We value your privacy, and we will never sell or rent any personal information to any third-party for that third-party’s marketing purposes unless we are given explicit and affirmative authority to do so by you.
We work with Service Providers to assist us to fulfill our sales and services to you and to process your data, including, for example, the fulfillment of tickets, marketing and advertising purposes, data hosting, credit card processing and email management companies for hosting of our databases. We require all such Service Providers to keep any information that they receive confidential, to maintain the privacy of all our customers, and to only use any information provided in order to provide services on behalf of Another Planet and the customer. We have in the past and may continue to disclose, for business purposes, your personal information with those Service Providers as set forth in the table above.
From time to time, we may also employ other companies and individuals to perform services, to maintain and operate the Website and to maintain certain features on the Website. To such parties, we may disclose non-personal information such as traffic patterns and Website usage data, but in no event will we disclose any personal information. Service Providers may also acquire browsing data or other information about your activity on the Website through cookies, as discussed below.
We also may employ Service Providers to analyze our sales data for internal purposes, in which case we may disclose information to such parties such as the tickets purchased, the location of shipment and the frequency of purchases. Again, we require all such Service Providers to keep any information that they receive confidential, maintain the privacy of all our customers and to only use information provided for services on our and your behalf.
Anonymous Data Collected Through www.thefoxoakland.com
In addition to the information that you provide when you use www.thefoxoakland.com, Another Planet uses technology to collect anonymous information about the use of our Website. For example, we use technology to track how many visitors access our Website, the date and time of their visit, the length of their stay, and which pages they view. We also use technology to determine which web browsers our visitors use and the addresses from which they accessed our sites (for example, if they connected to the Website by clicking on a banner ad).
This technology does not identify you personally. It simply enables the compilation of statistics about our visitors and their use of the Website. Another Planet and our Affiliates use this anonymous data and share it with Service Providers to improve the content and functionality of our Website, to better understand customers and markets and to improve products and services.
IP Addresses and Click-stream Data
There may be a collection of IP addresses and/or click-stream data for purposes of system administration and to report aggregate information to our advertisers and sponsors. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. Our computers identify your computer by its IP address. When you request Web pages from the Website, our computers log your IP address. Click-stream data is information collected by our computers when you request Web pages from the Website. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. When analyzed, this data helps us analyze how visitors arrive at the Website, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content, advertising and the like.
Some browsers have incorporated “do not track” features to enable users to make privacy and security choices. By using these settings, your browser may send a signal to our Website not to collect tracking information. The Website does not track information from users through cookies if a “do not track” signal is received. Information tracked by the Website through cookies is discussed above.
In addition to the use of your personal information for our business purposes, and subject to our not otherwise sharing or selling your data to third parties except as set forth above, Another Planet reserves the right to disclose your personally identifiable information as allowed or required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our Website.
Disclosure of Your Personal Data
While we believe this disclosure of your information will result in opportunities that may be of interest to you, you have the right to tell us not to give your information to any third-party. If you want Another Planet to keep all of the information collected about you confidential and not share it with any third-party, please either email your request to: (1) For any Another Planet Show, Event, Venue or Festival, including, but not limited to, the Bill Graham Civic Auditorium, the Greek Theatre or the Fox Theater: email us at: [email protected] or (2) for the Independent: email us at: [email protected].
Or mail your written request to:
Another Planet Entertainment, LLC
1815 Fourth Street, Suite “C”
Berkeley, CA 94710
United States of America
Your request must include your name, email address, mailing address and must be signed if the written request is sent by regular mail. Please allow six weeks to process your request. After your request has been fulfilled, disclosures will only be made in the limited circumstance in which Another Planet or our Affiliates must share or transfer the personal data in our databases, to comply with a legal requirement, for the administration of justice, to protect your vital interests, or in the event of a corporate sale, merger, reorganization, dissolution or similar event.
While no method of data transmission is guaranteed against unlawful third-party interception or other misuse, Another Planet uses commercially reasonable efforts to ensure protection of your data including industry-standard encryption and offline security methods in our physical facilities.
www.thefoxoakland.com may make chat rooms, forums, message boards and/or news groups (collectively, “Public Areas”) available to its users. Please remember that any information that is posted to and/or disclosed in these Public Areas becomes public information. Accordingly, you should exercise caution when deciding to disclose your personal information in any Public Areas. By posting in the Public Areas you grant Another Planet and its Affiliates, and all of their parent and subsidiary, related and affiliated persons and entities, and all of the officers, directors, members, managers, shareholders, employees, consultants, agents, and representatives of the foregoing, a license to use the materials that you post to the Website or any related service. By posting, downloading, displaying, performing, transmitting or otherwise distributing information or other content (“User Content”) to the Website or related service, you are granting Another Planet and its Affiliates, and all of their parent and subsidiary, related and affiliated persons and entities, and all of the officers, directors, members, managers, shareholders, employees, consultants, agents, and representatives of the foregoing, a license to use User Content, including without limitation, a right to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, compile, analyze and reformat User Content. You will not be compensated for any User Content. You agree that Another Planet may publish or otherwise disclose your name in connection with your User Content. By posting User Content on the Website or any related service, you warrant and represent that you own the rights to the User Content and you are authorized to post, distribute, display, perform, transmit, or otherwise distribute such User Content.
Link to Other Sites
Another Planet does not knowingly collect personal data from children under the age of sixteen. If you are under sixteen, please do not transmit any personal data. If you have reason to believe that a child under the age of 16 has provided personal data to Another Planet, please contact us, and we will try to delete that information from our databases. We do not sell personal information from individuals including without limitation persons under the age of 16. If you inform us that we collected the personal information of a minor for which you are the parent or guardian and would like us to delete that information, we will take steps to delete the information at your request, subject to verification consistent with the right to delete discussed further herein.
Privacy Policies Update
If you have any questions about this policy, you can reach us at: (1) For any Another Planet Show, Event, Venue or Festival. Including, but not limited to, the Bill Graham Civic Auditorium, the Greek Theatre or the Fox Theater: [email protected] or (2) for the Independent: email us at: [email protected].